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Shipping & Returns Shipping & Returns

Free worldwide shipping for all orders of £50 and above
Shipping is via the postal service, and starts with Royal Mail in the UK. For all orders of £50 and above, standard shipping is free to anywhere in the world. First class mail in the UK, and airmail overseas.

UK Deliveries
For all orders below £50 there is a standard charge of £2.50 per order. This is a one off charge regardless of the number of deliveries taken to complete the order.

Special Delivery for following day signed for delivery before 1pm is £6, and before 9am is £12.

Signed for and recorded delivery, which will arrive at the same time as normal first class post is an additional £1 i.e. £3.50 for orders below £50, and £1 only for orders of £50 upwards.

Deliveries worldwide
For all orders below £50 there is a standard charge of £4.00 per order. This is a one off charge regardless of the number of deliveries taken to complete the order.

Signed for and recorded delivery is available for a one off charge of £6 per order, regardless of order value, and will replace the £4 charge for orders below £50.

UK customers only should use our freepost return address :
The Undercover Experience
SE10 0RJ

Customers from outside the UK should use our normal address and return postage must be paid for :
The Undercover Experience
131 Woolwich Road
SE10 0RJ

Please write the original order numbers or your surname on the outside of return packaging to help us identify parcels as soon as they arrive back with us.

All goods must be unworn and complete with all original tags and boxes. Packaging must be sufficient to maintain the condition of items on the return journey. We will not accept any returns of garments that are not resaleable as brand new items.

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(fel501) Felina Joy underwired balcony bra
(fel501) Felina Joy underwired balcony bra